MiniMedTM 770G to
MiniMedTM 780G
software update
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Our records indicate that you are using our MiniMed 770G system. Please note that a software update is now available to you allowing you to update your pump to our latest MiniMed 780G software system.
If you have, or have access to a compatible phone as listed here, please follow the next steps as outlined below.
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Note a compatible device is only required for the duration of the upgrade, and is not required for the normal operation of the MiniMed 780G pump or system. Therefore, if you do not have a device as listed, you can use a friends or family device if they have one that is compatible.
If you do not have access to a compatible smartphone, or you feel that you would prefer to meet with a Medtronic Representative to perform the upgrade with you, please indicate this in the order form. We will be offering group sessions for upgrades at various locations, and these will be scheduled as soon as possible, throughout the next few months.
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As a reminder - key things to note:
- You will need to take our online training modules and pass a knowledge check. This should take around 45 minutes.
- 2 x What’s New MiniMed 780G vs MiniMed 770G
- 1 x Software Upgrade Process
- You will need to obtain permission from your Healthcare Professional for this software upgrade.
- You may need a consultation with your Healthcare Professional as part of the pre-upgrade training. Your Healthcare Professional will let you know if this is the case.
- You will need access to a compatible smartphone to perform the software upgrade.
- The upgrade process will take up to 2 hours to complete, and requires internet access.
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How to get your software update
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What do you need to do to get your software update? Here are your 3 next steps:
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1. Contact healthcare professional
Please download the Healthcare Professional Order Form here. Please contact your Healthcare professional, and ask them to complete the form and return it to you.
This form will indicate whether or not your Healthcare Professional approves the upgrade, and whether they wish to consult with you prior to this.
It will also state the target setting you should be starting with for MiniMed 780G (5.5mmol/L, 6.1mmol/L or 6.7mmol/L), and whether Auto-Corrections should be turned On or Off when you start.
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2. Complete online training modules
Please find here to your online training modules.
Your sign-on is your email address, and the password is mylearning. You will be asked to change your password when you log in for the first time.
Please complete the training, take the knowledge check, and save the completed certificate ready for submission to us. (note it might take up to one hour from the receipt of this email for the system to enrol you in the online training)
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3. Fill up information form
Download an information form here for you to complete.This will include information such as CGM, and smartphone make and model to allow us to check compatibilities
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Healthcare Professional Order Form
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Completed and signed Healthcare Professional Order Form.
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Completed and passed online training modules certificates for each of the 3 modules.
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Completed Information Form showing your smartphone make and model and any CGM
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Once we have received all the completed paperwork, we will process these which could take up to 10 working days. We will let you know when your software update is ready.
In the meantime, please take a look at our dedicated support page for the Software Update process which contains resources designed to support you through the process. Note that this is for technical support only, and any clinical support is to be provided by your Healthcare Professional.
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If you do not have access to a compatible smartphone (this could also be a friend or family member phone that is required for the update process only), or you feel that you would prefer to meet with a Medtronic Representative to perform the upgrade with you, please indicate this in the attached order form. We will be offering group sessions for upgrades at various locations, and these will be scheduled as soon as possible, throughout the next few months.
In the meantime, if you have any questions, please reach to one of our team by submitting the form here.
Always by your side,
Medtronic
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ALWAYS FOLLOW THE DIRECTIONS FOR USE
The MiniMed 780G insulin pump is indicated for use by patients age 7-80 years with Type 1 diabetes, whose total daily dose of insulin is 8 units per day or more. For detailed information regarding indications, contraindications, warnings, precautions, and potential adverse effects, please consult the IFU. Always consult a Health Care Professional before making treatment decisions, and to see if this product is suitable for you.
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- All MiniMed 770G customers are eligible for the 780G software update free of charge at any point during the 770G warranty period.
- Please note that the software upgrade primarily relates to the functionality while using CGM. The pump-only upgrade provides a new icon menu system with no functionality changes. If you are not currently using CGM, please speak with your Healthcare Professional before commencing any CGM therapy.
- You will require consent from your Healthcare Professional in order to access this upgrade (which includes determining the clinical settings) when starting MiniMed 780G with Smartguardâ„¢. Further details will follow including a 780G Order Form for completion.
- Warranty dates do not reset. The warranty date of an insulin pump upgraded with the software will remain the same as the warranty date of the initial pump purchased.
- Terms and conditions are subject to change at any time and without notice.
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